Returns & Exchanges
At Must Société, we want you to love your home; if you are not entirely satisfied with your purchase, we offer a flexible return policy for most furniture and decor items within 30 days of delivery.
Initiate Your Request
Contact our customer concierge team via email or through your account portal with your order number and photos of the item in its current condition.
Prepare for Pickup or Shipment
Ensure all items are placed back in their original packaging; for large furniture pieces, our team will coordinate a professional white-glove pickup at your convenience.
Inspection Process
Once the item arrives at our distribution center, our quality control experts will inspect the piece to ensure it meets our resale standards and shows no signs of wear.
Receive Your Refund
After approval, your refund will be processed back to your original payment method, minus any applicable restocking or return shipping fees, within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing